Your Privacy Matters

CLNRZ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Request a quote for services
• Apply to join our network
• Contact us via email, phone, or other communication channels
• Subscribe to newsletters or marketing communications

This information may include:

• Name, email address, phone number, and mailing address
• Company/business name and job title
• Service preferences and requirements
• Professional qualifications and work experience (for cleaning professionals)
• Payment information (processed through secure third-party payment processors)

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral sources
• Device information

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about our services
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and administrative messages
• Develop new products and services
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights and property of CLNRZ and others

Information Sharing and Disclosure

We may share your personal information in the following situations:

• With Your Consent: We may disclose your personal information for any purpose with your consent.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of CLNRZ, our customers, or others.

Information Shared Between Clients and Cleaning Professionals

As a platform connecting clients with cleaning professionals, certain information may be shared between parties to facilitate service delivery:

• Clients may receive professional profiles, credentials, and contact information for assigned cleaning professionals
• Cleaning professionals may receive service location details, specific requirements, and client contact information

Both parties are expected to respect the privacy and confidentiality of shared information and use it only for service-related purposes.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Ontario and Canadian Privacy Rights

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy legislation.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will delete that information as quickly as possible.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CLNRZ
Toronto, ON

Email: hello@clnrz.ca
Phone: +1-647-282-7454